Where Is the Line Between Complaint and Information?

A question to Ask the Workplace Doctors about issues that need answering and in particular about complaints:

I’m in a situation where all of the lower-tiered techs complain to me about their issues, but when I’ve historically brought it up to upper management they blatantly seem to not care. We recently got a new supervisor who is doing her best, but she often says complaining doesn’t solve anything. 

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