Holiday Help Unprepared

Question to Ask the Workplace Doctors about training: Helping untrained holiday employees adversely affects my sales; what should I do?

I work for Macy’s Co. Obviously this is a large corporation and we have a large corporate office that controls how the stores are run. I have been at my Macy’s location for a year and a half. During the holiday season, from approximately Halloween to New Year’s we are very busy, which magnifies the problem that we have.

The training program Macy’s provides is very generic and hands free. It is an eight hour computer demonstration that involves little to no human instruction. The computer trains the newly hired employees how to use the cash register, complete merchandise returns and how to interact with the customer. Although eight hours is a long amount of time, the missing human interaction leaves many questions unanswered.

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