My Boss Wants Me To Do Leadership Training

A Letter to Ask the Workplace Doctors about Leadership Training

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My boss asked me to incorporate leadership training into our Conference department to help benefit the team as a whole. I was eager to begin working on this, as I reflect back to my college experiences both in your class and the organizations I was involved in. Not only am I referencing team building activities I learned, but I’ve also started reading your books to help lead me in the right direction for my team.

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Appointments More Efficient?

Question submitted to Ask the Workplace Doctors about sales: How can I avoid time-wasting questions and improve scheduling?

We sell copiers, printers, software and any kind of service. I am fairly new at the whole sales process and never thought that I would even get into this career. Now that I am here, I am working hard to do the best that I can and understand what I need to do to be a successful sales person. The biggest problem that I am having at work is that I don’t think my appointments are always as effective as I they could be.

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Holiday Help Unprepared

Question to Ask the Workplace Doctors about training: Helping untrained holiday employees adversely affects my sales; what should I do?

I work for Macy’s Co. Obviously this is a large corporation and we have a large corporate office that controls how the stores are run. I have been at my Macy’s location for a year and a half. During the holiday season, from approximately Halloween to New Year’s we are very busy, which magnifies the problem that we have.

The training program Macy’s provides is very generic and hands free. It is an eight hour computer demonstration that involves little to no human instruction. The computer trains the newly hired employees how to use the cash register, complete merchandise returns and how to interact with the customer. Although eight hours is a long amount of time, the missing human interaction leaves many questions unanswered.

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How To Make Tasks Manageable for ADHD

Question:

My question is coming on the heels of a written warning for poor performance. Without getting into too much detail, I was using my company’s operating system functions “inappropriately.” I knew what I was doing was wrong, and now I need to fix it. But I’m not sure how to go about “fixing it.”

The task involved can be just a bit too big for my brain. I have ADHD, so what I’m pretty much saying is I can do the work itself, but I need tips on acceptable ways to make the task more managable while meeting productivity goals. In the past asking for help seems to just get me into debates about what is and is not part of the task. Then I start feeling like an idiot because I need to break the task down and can’t think like the trainers do. This is where I give up to save face and slink back to my desk. Is asking for tips on acceptable ways to make a task more managable for me too much to ask? (genuine question, no sarcasm intended)

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New Job And Boss Demanding Perfection

Question:

I have started a new job. I have been there 11 work days. I have made a few errors while being trained. However, the boss/owner is expecting perfection already.

The person training me tattles to the boss about every error I have made so far. He called me into his office to discuss the errors. I have been an office manager in the past and I did not feel that the errors I made were noteworthy for the boss.

How do I handle a co-coworker who tattles about every little error? I feel as if my confidence has been shaken. I work in office administration, but this is the first time in a medical setting.

An example of one error that I see as minor is the placement of trash bag liners in the trash can. I put them in the trash can incorrectly.

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Can I Recover From My Work Errors?

Question:

I have been working for five years and have made some considerable mistakes on reading and understanding in putting items up over these years. I have been given verbal and written warnings. I do not notice these mistakes until it’s too late. If I notice that I have made a mistake, I can correct these problems that I know of. I have the support from colleagues, but I feel as though they say one thing and do another. However I do put a lot of pressure on myself and plan too far ahead which could be a major cause of these errors

I try my hardest not to make these mistakes. However, I now doubt myself and I am unsure of what to do. I enjoy the job I am in. Moving onto something else has occurred to me but I have no desire of doing so. Is there any advice to stop these mistakes, or have I gone too far and past the point of no return?

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Retired/Trainer Coworker Wants Me To Fail

Question:

My coworker has already retired and has stayed on to train me until December. She continually holds back information and does not train me to the fullest. She has given me work and then says she hasn’t. She keeps the most difficult and important assignments and gives me busy work. I know she wants me to fall.

Signed,

Don’t Want To Fail

Answer:

Dear Don’t Want To Fail:

Plan. We don’t plan to fail. We fail because we fail to plan. · Q. How might you apply this maxim? · By planning. List the tasks you have already learned and those you as yet need to learn. You now have two options: 1. Take this list to your retired/trainer. Engage her in review of your list and ask her modification and expectation of when each task can be adequately learned between now and December. Say you might be wrong but that you think that she is holding back and wants you to fail. Explain why you feel this way. This should evolve to candid collaboration or a three-way meeting with both of you and your superior. Hopefully it will result in posting the list with dates when training for each should be complete. Check them off with pride and praise for your trainer. Log her instructions and get her to sign off on or to correct them. 2. Check with your supervisor to see if your list is complete and when she/he expects you to be able to do them all. Prepare a schedule for that. Frankly tell your supervisor that you want her oversight because you think your retiree/trainer is holding back and wants you to fail. Propose that your superior have a three-way meeting with the retiree/trainer to go over the list get her buy-in or modification of when that schedule can be accomplished. You might think of a third way to help this individual train you; such as being more grateful for what she is doing well and praising her. Realize that knowing how to do something is akin to learning new dances. That requires instruction; step by step, repetition, correction, and doing it on your own. Help her learn how to train. Make her continuing employment enjoyable. Tell her that if she can train you well that that could be a part-time job she could do for others, and that you could be her Exhibit A. Remember that ego is ever present, but also be mindful that working together with hands, head, and heart takes and makes big WEGOS. Do what you can to make WEGO live.

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Training Someone To Do My Job

Question:

Do I need to train someone to do my job?

Signed,

Do I?

Answer:

Dear Do I?:

Why do you ask? Have you been ordered to train someone and fear that would mean you could be fired? Or do you think that would take time from doing your assignments that you don’t have? For whatever reason you ask, training someone to do your job is good business: It enables your workplace to have more people qualified and available to replace you should you be ill. Also training teaches you to think more clearly about what are the requirements of your job.

Moreover training someone should make you more valuable to your work organization. Yet another benefit of training someone is that you have the opportunity to build a friendly relationship with a coworker. So do these thoughts make sense? Finally I suggest that you should feel honored to be asked to train someone to do your job. Apparently you have performed well enough to be trusted. Working together with hands, head, and heart takes and makes big WEGOS, and sharing what we know is an important element of a successful operation.

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Socially Awkward At Work

Question to Ask the Workplace Doctors about being shy:

I’ve just been hired for a two-month, short-term job. My intention for taking the position was to learn the skills since I just graduated from University. Another student worker, who has been here for three weeks, trained me. She is talkative and outgoing. I am more of an introvert and passive at socializing. I feel socially awkward comparatively when I am working because she is always going around the cubicles, talking to the other co-workers during work hours. However, when it’s only me in the cubicle, no one talks to me.

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Rubbing People the Wrong Way

Question to Ask the Workplace Doctors about being seen as too outgoing–rubbing people the wrong way:

I recently began work as a coop at a company. This is my third internship and I have gotten excellent reviews from my previous companies. I have been working here for 4 weeks and things were going well. I was assigned a decent sized project and I am also doing training in the field. Yesterday my mentor (assigned by the employer) came to me and said I have been rubbing people the wrong way. He said that I made some sarcastic jokes as well as took some actions (not alone, I was working with others) that made some people angry with me. He said that when he was a coop he was seen but not heard.

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