Cashier Making Mistakes

Question to Ask the Workplace Doctors by an employee who is distressed over mistakes and is and waiting for them to fire me.

I keep making mistakes and waiting for them to fire me, not making sure customers get all their grocery bags, giving back gift certificates when I should keep them, checking a customer out before I finish the last transaction, what do I do?

Signed, Mistaken

Dear Mistaken:

You are mistaken. You are learning in spite of making mistakes and because of making them. Of course my saying that doesn’t take away your shame for making mistakes or worry about being fired. The hopeful fact is that we learn best from facing up to what we do wrong.

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Employees Don’t Do As They Are Told

Question  to Ask the Workplace Doctors about following orders: The two girls that work the front desk in our office, are always saying they didn’t do something because they are too “busy”.

The two girls that work the front desk in our office, are always saying they didn’t do something because they are too “busy”. This has become the main excuse for every task that they have. The general office manager and I (front office manager) had sent a memo from the doctor to all the offices. Instead of having everyone read and sign their names the girls in one particular office signed over all the blocks with “we are too busy for this”.

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Employees Don’t Want To Use Checklists

Question to Ask the Workplace Doctors about check lists: I had created a list of every task that they do on a daily basis. I feel like it’s a good idea, but some of my employees feel as if it is childish.

I am the only front office manager (and very new at this!) for 3 offices (located about 30-45 minutes away from each other), so obviously I can not be in 3 places at once or even in the same day.To make sure everyone is doing what they’re suppose to, I had created a list of every task that they do on a daily basis. I feel like it’s a good idea, but some of my employees feel as if it is childish.

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How To Tell Employee About Sloppy Appearance?

Question to Ask the Workplace Doctors about appearance: My supervisor has asked me to address one of my employees who dresses sloppy

I supervise eight employees. We work for a local government and have a lot of customer contact. My supervisor has asked me to address one of my employees who dresses sloppy. I don’t know how to professionally address this personal issue and need help initiating the conversation.

My employee has been here for over five years and is a “larger woman” who regularly dresses in very large, loose fitting clothes. Today my supervisor called them “pajama-like”. Currently, we have an appearance policy, however it is not addressed in everyone’s yearly evaluations. Help!

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How Can I Stop The Humming and Gum Cracking?

Question to Ask the Workplace Doctors about humming or cracking chewing gum.

I am an office manager for two doctors. Two of my employees are always humming or cracking chewing gum. It bothers me because it is a small place and is very disruptive. Can I call them aside and let them know that this behavior is unacceptable?

Signed, Distracted

Dear Distracted:

Yes, you certainly can tell the two employees to stop making distracting noises. You work in a medical office where the noises could also distract patients and visitors. It’s unprofessional for a setting in which physicians work. And, it bothers you, so it might very well bother others. It could even be that one of them hums to bring attention to the irritating gum cracking or vice versa!

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How To Tactfully Tell An Employee She Is Bossy?

Question to Ask the Workplace Doctors about bossy employee: I supervise a team of five people. One member of my team, while a very experienced worker, consistently bosses her co-workers around. At times she even attempts to tell me how to do my job, and asks me to delegate her duties to others.

I supervise a team of five people. One member of my team, while a very experienced worker, consistently bosses her co-workers around. At times she even attempts to tell me how to do my job, and asks me to delegate her duties to others. I don’t want to discourage her from offering her ideas and suggestions, but I do need to have a talk with her about how inappropriate it is for her to treat her co-workers (and me) this way. Can you offer any suggestions on tactful ways to broach the subject, and constructive ways to phrase these concerns without sounding like I’m attacking her?

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Subordinate Is Trying To Discredit Me

Question to Ask the Workplace Doctors about a subordinate who is trying to get her/him fired: This employee has had three managers prior to me, all of which he has had an issue with. Don’t know what to do.

I recently went through an investigation where my direct subordinate went to our Ombudsman instead of using the chain of command. I just came back from open-heart surgery to hear the accusations against me, which were that I did not do my job on a recent business trip. After a grueling two weeks (and it only took two because I told them I could not take the stress physically anymore) I was exonerated of all charges.

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What Rights As A Supervisor?

Question to Ask the Workplace Doctors about supervisor accused of bullying: What are my rights as the supervisor being unjustly accused without written documentation of the allegation (s)?

Approximately 3 months ago my manager called me into his office stating that approximately 5 of my employees are accusing me of bullying. I think the reason for this charge is due to my adhering to the rules when these employees have had “free reign” in the past. This includes being tardy for work, leaving early, taking extended lunch breaks etc. Prior to my tenure as supervisor I was supervisor in this department for 10 years at which time I was “walked out of the company” with several of my colleagues due to restructuring of the company. A third party sub-contracted with that company and was informed to hire me so that I may return to the same job as supervisor before yet now being employed by the sub-contractor.

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Should I Find Out The Problem Or Let It Go?

Question to Ask the Workplace Doctors about an “altercation”.

There is a project officer at work who, when I started 2 months ago, was very friendly. About four weeks ago she asked for advice on a piece of work – she appeared quite stressed and kept asking the same question. I explained that I needed to provide context for her to understand the answer. She became quite flustered. She began to act strangely around me – cold and distant. I tried to ask her if there was anything we needed to discuss to ensure a good working relationship – and was constantly told no everything was fine.

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Interrupting Conversation At Meetings

Question to Ask the Workplace Doctors about disturbing conduct in meetings.

We have a Lion’s member, who is constantly interrupting others when speaking at our Lion’s meetings. How can we tactfully stop her from talking out of turn so much? Some member are so disgusted with her, they actually want to quit our club.

Signed, Tactful

Dear Tactful:

Apparently, you and other club members are so tactful that you tolerate rude behavior. When young, we should have learned turn-taking. When in school, our instructors insisted or should insisted on polite interaction. When in a work staff meeting, a wise leader holds those there to speak to the agenda and prevents anyone from monopolizing the deliberations.Your head Lion ought to tighten up the conduct within a meeting. It is she/he who sets forth the order of a session and that calls for establishing a friendly climate and reasonably, but not slavishly, attending to the agenda.

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