Negative Effects Of Poor Communication?

Question:

Could you please tell me how the quality of communication in a workplace can impact on individual self-esteem and on staff morale in general? I am particularly interested in the possible negative effects of poor communication. I am asking because I work in a recently merged educational environment and we are undertaking action research on the effects that communication (interpersonal and systems) can have on workplace morale and individual self-esteem. I am looking for established research results, not anecdotal evidence. Do you have any suggestions?

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Should Myers-Briggs Be Required?

Question:

What is you opinion of using the Myers-Briggs Personality Type Indicator as a mandatory employee test and using the profile?

Signed,

Should It Be?

Answer:

Dear Should It Be?:

The Myers-Briggs Type Indicator (MBTI) has been proven reliable and valid and is the most widely used psychological assessment in the world. It looks at normal personality and is not an indicator of any abnormal behavior. The MBTI is an indicator of preferences and as such it helps us understand “how we prefer to be.” Any reputable MBTI practitioner will tell you that there are no “right or wrong” answers or “ways to be” as indicated by the instrument, so in effect it is not a test, but rather a self assessment instrument. As a self-assessment instrument, the results belong to the individual being assessed and should only be shared with others at the discretion of the individual. Because of these facts, the MBTI should never be made mandatory or used for making personnel decisions. You can think of “preferences” in the same way we think about being right handed or left-handed. We are born with this preference but we can learn to be just as skilled with our non-preferred hand as with our preferred hand. It just takes practice! We are also born with our personality preferences (although environment can have some impact on it) and many times we do learn to develop our non-preferred “way of being.” Often this takes place at work where we adapt to work expectations that cause us to develop other skills that we may not initially be comfortable with. In short, the MBTI is a great indicator of how someone “prefers to be”, but it does not indicate someone’s skills at behaving in any certain way. If individuals decide to share their MBTI results, which they often do if the environment is non-threatening, much can be learned about one another and how a work group functions together and why they function in that way. It is often used in teambuilding, leadership development, personal development and career counseling, but as always, the results belong to the individual to use for his or her own benefit.

“It’s a miracle that curiosity survives formal education.”

– Albert Einstein

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Assigned To Train, Now Rejected!

Question:

I recently just came over a problem at work. I work in a small growing business so our shift is only about 5 employees. Oh, did I mention 90% are female, as myself am. I have 2 close work companions. They are Latin and do not speak English fluently. I’m half Latin. I am also bilingual. I speak English fluently and my Spanish is great. The work we do is injection molding. We all mainly work on one machine that requires 3 employees to run it: One sitting at the table to inspect the parts that we are making.

There are many other machines that run on their own which the supervisor always maintains. Since the business is growing and more parts are being ordered they are starting to slowly make changes and one of their goals is to get more employees on each shift to learn more about the machines. Now I am being taken out of my normal job duties to learn and train more. I like the change and I don’t have a problem learning.

When I return to my normal job duties I feel like I’m being snubbed. They ignore me. When I walk up they all stop talking. Which I am more than sure the conversation is about me. What I don’t understand is that this is not a competition and I am not trying to take over or be on top. I am not trying to be better than anyone. I didn’t even ask to be trained. I now always feel like the outcast of the group. The language barrier between them and the owners is very difficult. They understand common hello and good-bye conversations but they do not know much if work related conversations. It does not make me feel great when I am being taught something and I feel like they are burning a hole in my back. I have always been helpful to their needs. Anything they ask me or don’t understand I help them. They even bring me paper work from home to help them fill out, and I help them in an instant. Why am I being treated like this now? Can you please help me make an understanding of all this?

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Learning English But Slow Doing Assignments!

Question:

I’m learning English, and for me it is hard to explain to my co-workers that English is my second language. Because of my lack English, it takes me more time to finish my assignments even when I try and do my best. Sometimes I have to ask them too many times to speak slowly to me so I can read their lips and understand better. Some people don’t have patience and think I’m stupid. It really bothers me because I’m learning. That doesn’t mean that am not qualified to do my job.

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