Question to Ask the Workplace Doctors about customer complaints of rich boss with no respect for employees:
How do you talk to your boss who is a millionaire and has no respect for his employees? How do you approach him with concerns of a revolving door in his business and he closes his eyes? How do you approach him with extreme customer complaints which are destroying his reputation? How can you get him to take a look at the real picture of how his business is run?
The way you tell a boss about those things is simply to ask to talk to him, then express your observations in a courteous and concerned way. What is difficult is getting him to listen and to accept your thoughts as the truth, or to act on your suggestions. If your boss is a millionaire he may figure he must be doing something right. If he can maintain enough employees and customers to keep making a profit, it may reinforce his faith in what he is doing. So, likely there is nothing the average employee can say to make a difference.
If, on the other hand, you’ve been a valuable employee for a considerable length of time, you may have the credibility to speak up and have the boss pay attention.Perhaps several or all of the employees could discuss concerns that affect them. Or, you could document complaints and show him how these have increased dramatically over time. Or, you could purposely link each concern you have with a reduction in sales or some other tangible issue. The loss of profits might be more persuasive than the loss of employees.
It may be that none of your suggestions or insights will be used. That’s when you will have to decide if you want to stay and try to make things better for you and others, or if you want to do what Dr. Gordon sometimes advises, and “vote with your feet.”I can imagine this is a difficult challenge, and you have our best wishes as you develop a plan of action for dealing with it.
Tina Lewis Rowe