Cashier Making Mistakes

Question to Ask the Workplace Doctors by an employee who is distressed over mistakes and is and waiting for them to fire me.

I keep making mistakes and waiting for them to fire me, not making sure customers get all their grocery bags, giving back gift certificates when I should keep them, checking a customer out before I finish the last transaction, what do I do?

Signed, Mistaken

Dear Mistaken:

You are mistaken. You are learning in spite of making mistakes and because of making them. Of course my saying that doesn’t take away your shame for making mistakes or worry about being fired. The hopeful fact is that we learn best from facing up to what we do wrong.

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