Question to Ask the Workplace Doctors about customer criticism:
A member of the public alleged that I was rude to her. Which is not true; what I did say was sorry. But the music system playing was so loud, she did not hear that and so she made up a comment. And now my Manager is trying to set up, either a verbal or written warning for me. Is there anything I can do? Signed,
Dear Not True:
It is deeply insulting to have someone say you did or did not do something that is untrue. In your particular case, the person who complained said you were rude and she did not hear that you had said you were sorry. Can you prevent your manager from giving you a verbal or written warning? No, you can’t.