Question to Ask the Workplace Doctors about boss’s correction in front of customers:
A customer needed help today. I could not provide the help, so I asked the boss for help. In front of other customers, she corrected my explanation of the problem. One customer laughed, a few others cringed as they knew her loud outburst and correction was not called for and irrelevant to the task which was to help the customer. She was stressed today and I could probably let it go, but it feels very unfair as I was trying to help a customer. The question was not in my area of knowledge so it was nothing I should have known.