Line of Reporting Is Confusing

Question to Ask the Workplace Doctors about bosses bypassing chain of command:

My ex-boss was promoted and I now have a new boss. The ex-boss is new boss’s superior. It creates a lot of confusion when the ex-boss gives me an instruction directly (without going through my new boss). I have aired this to my new boss before and things improved for awhile, but it resumed after awhile.

My new boss also tends to instruct my assistants and subordinates directly sometimes. It causes a lot of unnecessary stress, and in the middle of the task he will ask me about something which I have no idea about because he didn’t notify me. My subordinates also share in this struggle when they get instructions directly from the ex-boss and not from me.Any suggestions for how to make the line of reporting clearer or how to reduce confusion?

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