Customer Says One Thing Employee Says Another

Question to Ask the Workplace Doctors about a team member: I have received an email from a member of staff from another department, who claims that one of my team members was rude to her and shouted at her.

I work for a large firm in the city, where I am a supervisor for a team of ten. Just recently I have received an email from a member of staff from another department, who claims that one of my team members was rude to her and shouted at her. I have spoken to the person in question to get his side of the story. He claims he was not rude and did not shout, and was just trying to explain why we could not provide a certain job for her.I’m not sure who to believe. The person in particular may have been a bit abrupt, but I cannot believe that he shouted at this lady. Any help would be appreciated.

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