Employee Exhibits Bizarre Behavior

Question to Ask the Workplace Doctors about how to deal with an explosive hysterical employee:

I co-manage a very busy, extremely stressful customer service department of 15 people. I have been in this position for 2 years. We “inherited” this very high maintenance employee. I feel it necessary to give a brief history. About a year ago, she had a major meltdown in the midst of the department, loudly accusing others of not doing their jobs, yelling and sobbing and making a huge scene. To make a long story short, my partner and I drove her home (she was unfit to stay or drive).

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