Big Error, Manager Said “Wa Wa Wa”!

Question to Ask the Workplace Doctors about errors due to lack of training.

I work in a warehouse filling customer orders. It is a very fast pace job and there is a deadline for getting the days orders out the door that evening. There is a high turnover rate of temporary workers. It is a simple job and new temps are given only a few minutes of training before they are turned loose to pick products to fill orders. The problem is that the managers who do the training have only been on the job for a short time themselves. They skip over important details that make the operation run smoothly. For instance; they don’t tell new people that they are required to pack the orders neatly instead of just “dumping” products haphazardly into the boxes.

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