Shouldn’t Good Interview Result in Promotion?

Question to Ask the Workplace Doctors about the result of an interview:

A coworker applied for a promotion. She had a great interview, however; after the interview her resume was returned to her. Was that proper?

Signed, Wondering

Dear Wondering:

If I understand correctly, your coworker was interviewed and felt she did very well (or perhaps was told she did very well). However, she didn’t get the promotion she was seeking. You’re asking how that could work out that way.

The short answer is that unless there is an organizational rule about it, the interview is just one step of the promotional process. So, it would not be incorrect to decide not to promote someone, even though he or she answered questions well in an interview setting. As you know, anyone can promise to do well in an interview room–and most sincerely mean it. But decision-makers may be looking at a wide array of other things to give them assurance that someone is going to be effective.

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