Falsely Accused Friend

Question to Ask the Workplace Doctors about reprimand for not doing a job:

My friend is a mechanic. He rotated a customer’s tires and the customer accused him of not doing it. His boss made my friend sign a paper which made it sound as though he admitted doing wrong. (I told him not to ever do that again.) He was suspended for two days because the customer made a big deal about this problem. What should he do?

Signed, Worried

Dear Worried:

I can imagine that both you and your friend are concerned. I doubt that there is much either of you can do about this situation, unless there is a way to prove that the work was done and the customer lied.

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