Question to Ask the Workplace Doctors about lying:
I work in retail where a customer phoned the shop complaining about my colleague how he has no idea what he’s talking about and how he needs to be trained. I apologized for what happened but told him that my colleague had said the right thing by directing him to customer service. The customer then told me I didn’t know what I was talking about and that I need training. Out of frustration I said “If that’s the case maybe you should apply for a job as a trainer and train us.” The customer asked for the manager and asked me my name. I told him I was the shop floor manager at the time and gave a name of the assistant manager who had left the company. The customer made the complaint and in the investigation I denied I said any of those things as I was scared I would lose my job. So, my manager said she will do a follow up as to what happened. At the second interview I started saying the same thing as before, but then I put my hands up and said “OK, I did say those things.” Then I explained that I was in a bad state of mind with family issues and the reason I lied in the investigation was because I was scared I would lose my job. Now my manager says she will pass it on to case management and let me know. I’m really worried. Do you think I could get fired?