Question to Ask the Workplace Doctors: I am the Head of Operations at a hospital and the pressure is as imagined. This administrative role involves ensuring the business and process end of the Organization is in form. I am also in charge of business development for the Hospital.
I have been burdened with a checklist which the Medical Director demands to see everyday (this is because I have not been diligent with it). The problem is this checklist is not completed through a reported format. It involves me directly unearthing a thousand and one possible process errors committed by any of our medical and non-medical staff in the previous day – from billing to drug request process errors. By the time, I get through correcting things and informing Department Heads, the day is almost gone.