Question to Ask the Workplace Doctors about job errors:
We have some agents who consistently make errors (and they are normally the same error) which could cost our company anywhere from a hundred dollars to a couple of thousand dollars. One of our managers wants to send out a list weekly showing the error report which would have the following info: What the error was, who made the error and how much the error cost the company. Could this get us into potential trouble with employees? Most of the times it’s the same employees who are making the mistakes and we are following a disciplinary action plan. But to try something different they want to send out the list. What do you think?