Boost in Confidence

A good feeling moment submitted by a young employee as a result of a phone conversation:

I took a phone call from a potential customer. Typical calls last 1-3 minutes. This particular conversation lasted an entire 22 minutes. I explained numerous aspects of our business and the process of a typical granite installation project. The reason I am proud of this particular call is, numerous times throughout the conversation the customer stopped and would say, “Wow, I really like the way you talk.” Also, “How old are you? Only 26!? You sound very professional young man.”  

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