Rude Customers

Question to Ask the Workplace Doctors about rude customers:

How to handle rude customers?

Signed, Student with a question

Dear Student with a question:

If you are a student working on an assignment, check out one of the sites that discuss how to deal with rude customers while still providing effective customer service. Use a search engine and look for “dealing with unpleasant customers” or, “customer service.”

If you are an employee wondering about dealing with rude customers: Think about it this way–the interaction will not last more than a few minutes at the maximum, so why not simply work to get through that time in a positive way?In addition, the customer might very well think it is the employee who is being rude!

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