Question to Ask the Workplace Doctors about rude customers:
How to handle rude customers?
Signed, Student with a question
Dear Student with a question:
If you are a student working on an assignment, check out one of the sites that discuss how to deal with rude customers while still providing effective customer service. Use a search engine and look for “dealing with unpleasant customers” or, “customer service.”
If you are an employee wondering about dealing with rude customers: Think about it this way–the interaction will not last more than a few minutes at the maximum, so why not simply work to get through that time in a positive way?In addition, the customer might very well think it is the employee who is being rude!