Did First Time Offense Merit This Punishment?

Question to Ask the Workplace Doctors about discipline:

I am a receptionist and yesterday received a written warning and 12 months on my record. I muttered “Stupid” under my breath in my own work area after I thought a patient had gone. I really regret saying it, but I was upset as I had really tried to help him but he was very angry and verbally abusive. He complained at the comment he heard. I straight away told my manager what I had done and that I had tried to say I was sorry but the patient would not listen to me.The manager said he thought that even though I had admitted the comment and was very sorry, it deserved a written warning and 12 months on my record.

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