How To Correct An Employee

Question to Ask the Workplace Doctors about a subordinate who reacts angrily when confronted about a complaint:

I have a serious problem. I am a manager who has been in that position for four years. Every time I approach an employee with a complaint that employee will get mad and call the office and spread to the customers that I’m mean and don’t know how to talk to people. I have tried everything including writing instead of talking. What can I do?

Signed, Frustrated

Dear Frustrated:

One of the toughest things to do is to correct an adult and do it in a way that gets results but doesn’t make them less cooperative in the future. The best way to achieve that is by showing respect for them, being courteous even if firm, and building a relationship that involves trust and mutual efforts to improve customer service and build the business.In your case, you should also be concerned about employees who you can prove are saying negative things to customers. I’m sure your company doesn’t want that kind of talk and there are surely rules about it.

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