Was I Wrong To Talk Back To A Customer?

Question to Ask the Workplace Doctors about warning for talking back to a customer:

What about this situation? After repeatedly trying to help someone with a problem, when she calls back you hear her tell another tech that is talking to her on the phone, that you were rude. You respond back you were not rude and can’t help it if she can’t understand English. Would that be wrong to do? The original question, before editing:vafter repeatedly telling someone that’s not the problem. when they call back you hear them say you are rude. you respond back you were not rude and can’t help it if they can’t understand English, while with another tech that is talking to her on speakerphone.

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