How Can I Politely Let Customers Know I Can’t Help Them?

A question to Ask the Workplace Doctors about how to handle calls for assistance that aren’t really part of the work.

Question: A couple of months ago I got a new job as a system design architect. That is basically a fancy way of saying that I install smart home technology and audio systems. We put in a lot of Televisions for home theaters and there are a lot of people that believe we are like TV repairmen.

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