Video surveillance

Question:

I work in an upscale doctor’s office and the PR manager has decided to install video surveillance to make sure we are doing our jobs. In the process, he is also able to monitor the patients as we check them in and out. Should the company manual explain this and should we be given notice as to why we are being monitored? Should the patients be aware they are being taped?

Signed,

Monitored


Answer:

Dear Monitored:

You don’t say if communication between doctor and patient is monitored. Secondly, you don’t say if the patient’s are being monitored. There exists a reasonable expectation of privacy for the patient. You better check with the company attorney and NOT the Public Relations person.

Dan Kearney